Privacy policy

NeoKassa is a point-of-sale program for shops. This page explains in plain words what data the program keeps, who sees it and how to delete it.

Who is responsible for what

The shop owns and controls the data about its staff and customers. Getting a customer’s consent before entering their data is the shop’s duty.

NeoKassa stores and processes the data on the shop’s behalf. We do not use it for our own purposes.

For requests sent through this website, the data belongs to NeoKassa.

What data is kept

Shop staff:

• first and last name, phone, permissions and branch
• password — only in encrypted form, nobody can read it
• if the shop wishes: passport number, address, photo
• if a staff member connects the Telegram bot — their Telegram ID
• work days, salary and bonus records

Shop customers (entered by the shop):

• name, phone, address or place, birthday, gender, tax ID, Instagram, note
• history of purchases, debts, payments and promises
• a voice recording when goods are given on credit — if the shop turns this on
• if a customer connects the Telegram bot — their Telegram ID, messages through the bot and their rating

Website request: name, phone, shop name (if given) and the chosen plan.

Why

• to keep sales, debts, stock and reports
• staff sign-in and each person’s permissions
• Telegram messages (sale, debt reminder, receipt) — only to someone who connected the bot
• for support to answer requests and fix problems
• to contact you about your request

Data is not used for advertising and is not sold.

Who sees it

• staff of this shop — each only what their permissions allow
• other shops cannot see your data
• NeoKassa support — only for a request or a fault; every sign-in and action is logged

Third parties

Data is not given to other organisations. Exceptions:

• Telegram — if a staff member or customer connects the bot themselves, message text is delivered through Telegram. Telegram is a separate service with its own rules
• a website request is also sent to the support team’s Telegram group
• when the law requires — to an authorised state body, in the way the law sets

Data is kept on a server rented by NeoKassa; only NeoKassa has access to the server.

Security and backups

• the connection to the website and the program is encrypted (HTTPS)
• passwords are stored in encrypted form
• a backup is made every day; old copies are removed automatically (now — after 14 days)

How long it is kept

• for as long as the shop uses the program
• if the shop deletes a customer or staff member, they disappear from the lists, but the history stays so that old receipts and debts still add up
• a debt voice recording — one year after the debt is closed it is marked for removal and is removed when the shop records the next one
• if the shop stops using the service — its data is deleted on its request

Viewing, copying, deleting

The shop exports its customer list, sales, debts and reports to Excel itself (staff with the “Excel export” permission).

A shop’s customer first asks the shop about their data — the shop owns it. If the shop does not answer, write to us and we will pass the request to the shop.

To ask for a full copy or deletion: write through the request form on this website.

Changes

If this policy changes, the new version appears on this page with a new date.

Last updated: 22.10.2026